Computer Troubleshooting

My computer is broken. Will IT Services fix it? How much will it cost?

It depends on the nature of the problem. If your computer can't connect to the network, we will do our best to resolve the problem at no charge. This may, under certain circumstances, include the removal of spyware and viruses.

If your computer needs a network card installed, we will install it for the cost of the necessary parts.

However, we cannot do the following procedures on student-owned computers:

  • installing personal printers
  • installing and upgrading hardware other than Ethernet cards (such as memory, hard drives, etc.)
  • reinstalling an operating system
  • supporting personal music players (iPods, etc.)
  • supporting other personal electronics (digital cameras, scanners, DVD players, etc.)
  • supporting computer games

Should your computer require one of these procedures, we recommend you contact your computer's manufacturer (if the warranty is still in effect), or employ a computer repair service.

My computer is running slowly and I see many pop-up ads. What can I do to stop this?

Most likely your computer is suffering from programs called "malware" (which includes adware and spyware). Spyware consists of small programs, usually installed without a user's knowledge, that track web browsing and Internet access. Since this information has marketing value, spyware programs often report back to their creators. Their effects can range from irritating (pop-ups, slow computer performance) to dangerous (total system crash, keyloggers, lost financial information). Note that a spyware program is not the same as a virus, but that they often display similar effects. To remove malware, we recommend using the following programs available for free download:

Malwarebytes is recommended for all Windows Systems below Windows 8. For Windows Vista, 7, or 8, Microsoft Security Essentials provides real-time protection and monitoring against spyware. See also the Microsoft Security Center for more tips on safe computing.